Retail & E-Commerce AI Solutions.
Drive higher customer lifetime value, streamline order inquiries, and unify online and in-store customer experiences.
Get Started with RETAIL AI
Talk to our vertical AI specialists for a customized demo.
Retail happens everywhere at once, and none of it connects
Customer conversations are scattered across web chat, social, email, and the store floor, and none of it joins up. “Where is my order” and returns questions flood support at peak. And seasonal demand swings leave teams over- or under-staffed just when it matters most. Olive Branch unifies the customer signal and flexes your workforce to the calendar, online and in-store.
OPERATIONAL PRESSURES
- ✕Customer conversations fragmented across web, social, email, and store
- ✕High volumes of order-status, returns, and product questions
- ✕Seasonal demand swings leaving teams over- or under-staffed
- ✕A disconnected experience between online and in-store
Specialized capabilities
Tailored modules engineered for immediate operational deployment.
OMNICHANNEL SHOPPER SUPPORT
Answer order, returns, and product questions instantly across web, social, and chat, so no shopper waits and no sale is lost.
CUSTOMER SENTIMENT INTELLIGENCE
Read shopper sentiment across every channel and surface what's driving loyalty, complaints, and repeat purchases.
SEASONAL WORKFORCE PLANNING
Scale staffing to seasonal peaks and align coverage across stores and support without the manual scramble.
Customer conversation intelligence
Sentio unifies shopper conversations across web chat, social, email, and store interactions, reading intent and sentiment in real time. Spot unhappy customers, recover carts, and see what's driving loyalty, without stitching channels together by hand.
- ✓Sentiment and intent detection across every shopper channel
- ✓Custom scorecards tuned to your customer experience standards
- ✓Automatic escalation when a shopper signals frustration or churn risk
Workforce and seasonal staffing intelligence
Canopy gives retail operations a live view of staffing against demand, in stores and in support. Forecast seasonal peaks, align coverage, and stop over- and under-staffing that hits both cost and customer experience.
- ✓Real-time staffing and capacity across stores and support
- ✓Demand forecasting that aligns coverage to seasonal peaks
- ✓Early warning on coverage gaps before they hit the sales floor
AI-driven retail recruitment
Retail hiring spikes with the season and turnover is constant. AIRA automates sourcing, screening, and scheduling through voice and chat AI, so you fill store and support roles fast enough to be ready before the rush, not after it.
- ✓Automated sourcing and first-round screening for high-volume roles
- ✓Interview scheduling and candidate updates handled end to end
- ✓Faster time-to-fill for store associate, warehouse, and support roles
One platform for retail operations
Designed for high efficiency and total operational control.
UNIFIED CUSTOMER EXPERIENCE
Connect every shopper touchpoint, online and in-store, into one consistent experience.
FASTER ORDER RESOLUTION
Automate order, returns, and product questions across channels so shoppers get instant answers.
DEMAND-READY STAFFING
Flex your workforce to seasonal peaks so you're never over- or under-staffed.
Proven impact across retail & e-commerce brands
Real operational gains from production deployments.
Order-Inquiry Resolution
Faster shopper answers
Repeat Purchase Rate
Lift in returning customers
Shopper Queries
Handled 24/7 by AI
Time-to-Hire
Faster seasonal & store hiring
Frequently Asked Questions
Everything you need to know about our products, solutions, and how we work.
Olive Branch AI builds purpose-driven AI products that help modern enterprises automate workflows, enhance decision-making, and deliver exceptional customer and employee experiences.
Olive Branch products connect through secure, real-time connectors and enterprise-grade APIs designed for CRM, CCaaS, HRIS, and data platforms already in your stack.
Yes. Security, governance, and compliance controls—including enterprise authentication, encryption, and auditability—are built into every product from day one.
Yes. Models, playbooks, and workflows can be tuned to industry requirements across BPO, healthcare, staffing, retail, logistics, and professional services.
Most teams begin with a focused pilot and see measurable quality, coaching, or efficiency gains within the first deployment cycle.
Dedicated enterprise success managers, onboarding playbooks, and priority support for production workloads.
Ready to run retail with AI?
talk with our team to deploy Olive Branch AI for your organization.
