BPO & Contact Centers Excellence.
Elevate CSAT, streamline agent performance, and ensure 100% QA compliance across every voice and chat interaction.
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Contact Centers Are Under Constant Pressure to Deliver More, Faster
Customer expectations are higher than ever, yet operating costs, agent turnover, and complex compliance guidelines strain contact center teams. Olive Branch AI provides an end-to-end intelligence suite that empowers agents, automates quality monitoring, and transforms customer signals into actionable operational growth.
OPERATIONAL PRESSURES
- ✕High agent attrition and lengthy onboarding cycles
- ✕Manual QA sampling covering less than 5% of calls
- ✕Rising average handle times across complex inquiries
- ✕Inconsistent customer satisfaction and SLA breaches
Specialized Capabilities
Tailored modules engineered for immediate operational deployment.
Real-time Agent Assist
In-flight recommendations and instant knowledge base lookup during customer calls.
100% Automated QA
Score every conversation automatically against compliance and quality playbooks.
Voice & Chat AI Agents
Autonomous resolution for repetitive tier-1 inquiries across all digital channels.
Omnichannel Conversation Intelligence
Analyze sentiment, customer intent, and compliance flags in real time across phone calls, web chats, and tickets.
- ✓Automated transcription and acoustic sentiment detection
- ✓Custom scorecard evaluation tailored to your SLA
- ✓Automated escalation for dissatisfied customer signals
Automated Quality Assurance & Coaching
Eliminate manual spreadsheet audits. Identify agent coaching needs immediately with AI-driven scorecard insights.
- ✓Targeted coaching workflows based on specific skill gaps
- ✓Automated agent scorecard generation post-call
- ✓Reduction in QA dispute cycles by over 70%
Workforce and scheduling intelligence
Canopy optimizes agent scheduling against forecast contact volume, so you staff to demand across voice and chat, cut idle time and overtime, and protect service levels through peaks.
- ✓Real-time capacity and utilization across teams and channels
- ✓Volume forecasting that aligns scheduling to demand
- ✓Early warning on coverage gaps before they hit SLAs
AI-driven agent recruitment
AIRA automates sourcing, screening, and scheduling through voice and chat AI, so you replace churned agents faster and keep seats filled.
- ✓Automated sourcing and first-round screening at volume
- ✓Interview scheduling and candidate updates handled end to end
- ✓Faster time-to-fill for agent and team-lead roles
Unified Transformation
Designed for high efficiency and total operational control.
Accelerated AHT
Empower agents with instant answers and automated call summary generation.
100% Compliance
Automatically flag script deviations, missing disclosures, and sensitive data breaches.
Elevated CSAT
Deliver consistent, empathetic, and rapid customer resolutions across every touchpoint.
Proven Impact Across Contact Centers
Real operational metrics achieved in production deployments.
CSAT Improvement
Customer experience score
QA Coverage
Conversational audit rate
Cost Per Contact
Reduction in handling cost
Agent Retention
Reduced burnout rate
Frequently Asked Questions
Everything you need to know about our products, solutions, and how we work.
Olive Branch AI builds purpose-driven AI products that help modern enterprises automate workflows, enhance decision-making, and deliver exceptional customer and employee experiences.
Olive Branch products connect through secure, real-time connectors and enterprise-grade APIs designed for CRM, CCaaS, HRIS, and data platforms already in your stack.
Yes. Security, governance, and compliance controls—including enterprise authentication, encryption, and auditability—are built into every product from day one.
Yes. Models, playbooks, and workflows can be tuned to industry requirements across BPO, healthcare, staffing, retail, logistics, and professional services.
Most teams begin with a focused pilot and see measurable quality, coaching, or efficiency gains within the first deployment cycle.
Dedicated enterprise success managers, onboarding playbooks, and priority support for production workloads.
Ready to run bpo contact centers with AI?
talk with our team to deploy Olive Branch AI for your organization.
