Olive Branch Technologies Inc. ("Olive Branch", "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices and rights available to you.
This Policy applies to our website at https://www.olivebranchtech.ai/; and information we process in connection with our products and services, except where a separate customer agreement or privacy notice applies.
1. A Note About Customer Data
Olive Branch provides enterprise software. When an organization uses our Services to process information about its employees, applicants, customers, agents or other individuals, that organization generally determines why the information is collected and how it should be used. In those circumstances, Olive Branch may process that information on the organization's behalf. For example, an employer may use AIRA to process applicant information, or a business may use Sentio to process customer conversations.
2. Information We Collect
The information we collect depends on how you interact with us.
A. Information You Provide
When you contact us, request a demo, subscribe to updates or otherwise communicate with us, we may collect:
- name;
- business email address;
- company or organization;
- job title or role;
- telephone number;
- country or location;
- information about your business needs;
- information contained in your messages or enquiries; and
- other information you voluntarily provide.
B. Information Collected Automatically
When you visit our Website, we may automatically collect information such as:
- IP address;
- browser and device information;
- operating system;
- pages viewed;
- links clicked;
- date and time of access;
- referring website;
- interaction and usage information; and
- technical logs.
C. Customer Data
When our customers use the Services, we may process information submitted to the Services, including information about:
- job applicants;
- employees;
- customers;
- business contacts;
- interview participants;
- users of customer systems; and
- other individuals whose information our customers submit.
Depending on the Service and customer configuration, this information may include names, contact information, resumes, employment information, interview responses, audio, video, transcripts, performance information, attendance information, payroll information, HR information, customer communications, analytics and other business records. The customer is responsible for determining what information is submitted to the Services and for providing required notices and obtaining required permissions.
3. Information Collected by Our Products
Our products perform different functions.
- AIRA: AIRA may process recruitment information such as resumes, applications, job requirements, interview responses, interview recordings, transcripts, scores, evaluations, candidate status and related recruitment information.
- Sentio: Sentio may process customer communications and related information, including audio, transcripts, text, conversation metadata, sentiment or quality indicators, coaching information and analytics.
- Canopy: Canopy may process HR and workforce information, including employee records, attendance, leave, payroll-related information, documents, approvals, workforce activity and compliance information.
The precise categories depend on the customer's configuration and use of the applicable Service.
4. How We Use Personal Information
We may use personal information to:
- provide, operate and maintain our Services;
- respond to enquiries and requests;
- arrange demonstrations;
- communicate with customers and prospective customers;
- provide customer support;
- manage accounts;
- authenticate users;
- protect our systems and Services;
- detect fraud, abuse and security incidents;
- troubleshoot and improve our Services;
- understand how our Website and Services are used;
- develop new features;
- comply with legal obligations;
- enforce our agreements; and
- protect our rights, users and business.
We may also use aggregated or de-identified information for analytics, research, benchmarking and product improvement where permitted by law.
5. AI and Machine Learning
Some of our Services use artificial intelligence and machine learning.
We may use information necessary to provide AI-enabled functionality, including processing inputs to generate outputs, recommendations, scores, transcripts, classifications, summaries and other results.
Unless expressly agreed otherwise in writing, we do not use identifiable Customer Data to train general-purpose AI models for unrelated customers. We may use aggregated, statistical or de-identified information to develop, test, monitor and improve our Services.
6. Legal Basis for Processing
Depending on the applicable law and circumstances, we may process personal information because:
- it is necessary to provide a service you requested;
- it is necessary to perform a contract;
- we have a legitimate business interest;
- you have provided consent;
- processing is necessary to comply with a legal obligation; or
- another legal basis permits the processing.
Where we rely on consent, you may withdraw consent as permitted by applicable law.
8. We Do Not Sell Personal Information
We do not sell personal information for monetary consideration.
If applicable law treats certain advertising, analytics or other disclosures as a "sale" or "sharing" of personal information, we will provide the rights and controls required by that law.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to:
- provide Services;
- maintain business and transaction records;
- comply with legal obligations;
- resolve disputes;
- enforce agreements; and
- protect our systems.
Retention periods vary depending on the type of information and why it was collected. For Customer Data, retention is generally governed by the applicable Customer Agreement and our customer's instructions. When Customer Data is no longer required, we may delete or return it in accordance with the applicable agreement, subject to legal or legitimate retention requirements.
11. Security
We use administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, use, alteration and disclosure. These safeguards may include encryption, access controls, authentication, monitoring, logging and other security measures appropriate to the nature of the information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. U.S. State Privacy Rights
Depending on where you live, you may have rights under applicable state privacy laws. These rights may include, subject to applicable exceptions:
- the right to know or access personal information;
- the right to correct inaccurate personal information;
- the right to delete personal information;
- the right to obtain a portable copy of personal information;
- the right to opt out of certain sales or sharing;
- the right to opt out of certain targeted advertising;
- the right to limit certain uses of sensitive personal information;
- the right to object to certain processing;
- the right to appeal a privacy decision; and
- the right not to receive unlawful discriminatory treatment for exercising privacy rights.
Not every right is available to every person or in every circumstance.
13. How to Exercise Privacy Rights
To submit a privacy request, please use the "contact us" link and write to us regarding your privacy request. We may need to verify your identity before completing a request. The verification process will depend on the nature and sensitivity of the request. We generally respond within the time required by applicable law. If your request concerns information processed by Olive Branch on behalf of one of our enterprise customers, we may direct you to that customer or work with the customer to respond to your request.
14. Sensitive Personal Information
Some Services may process information that is considered sensitive under applicable law. We process sensitive information only as reasonably necessary for the purposes described in this Policy or the applicable Customer Agreement and as permitted by law. We do not use sensitive personal information for purposes prohibited by applicable law.
15. Employment and Recruitment Information
AIRA may be used in employment and recruitment processes. Olive Branch does not make final employment decisions for customers. Customers are responsible for complying with applicable employment, anti-discrimination, accessibility, privacy and automated-decision laws.
16. Audio, Video and Conversation Data
Some Services may process audio, video, transcripts and other communications. Customers are responsible for providing any notices and obtaining any consent required before recording, monitoring, transcribing or analyzing communications. Depending on the jurisdiction and circumstances, laws may require consent from one or all parties to a communication.
17. Healthcare Information
If a customer uses our Services in connection with protected health information ("PHIPHI"), the applicable processing may be governed by a separate Business Associate Agreement. If you need to discuss healthcare-related processing, please contact us before submitting PHI.
18. Children's Privacy
Our Website and Services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the Website. If you believe a child under 13 has provided personal information to us, please contact us so that we can investigate and take appropriate action. Where a customer uses our Services to process information about minors, the customer is responsible for complying with applicable children's privacy laws.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make a material change, we will provide additional notice where required. The "Last Updated" date at the top of this Policy indicates when it was most recently revised.
